Allura care is a domicilliary care provider based in Park Royal in North West London. We provide care services for adults of all ages across the borough of Brent.
Our service puts the individual at the centre of their care. We do this by:
We welcome referrals from, or on behalf of, people who require respite, intermediate or any other short-term care. We also welcome referrals from, or on behalf of, people from ethnic, social, cultural or religious minority groups.
We will discuss a potential service user’s special needs and preferences at the time of our agreeing to provide a service, and will seek to meet requirements as closely as possible.
Our staff have been trained to tend to your care needs with an understanding that everyone requires a different service to fulfill their care wishes.
At Allura Care, we not only acknowledge the importance of safe recruitment but recognize the importance of retention. To support this, we use a value-based recruitment tool as part of the recruitment selection process. Our carers are employed in accordance with the codes of conduct issued by Skills for Care. We undertake various background checks including two references and the DBS service to help assess the suitability of applicants for positions of trust.
We wish to provide you with regular home carers where possible, you will receive a visit schedule on a weekly basis and inform you in advance of any changes to the carer and know the name of the replacement carer where possible. Care workers are changed for legitimate reasons e.g. sickness, training, changes to service requirements. Our carers will treat you with care, politeness and respect.
Induction training covers all of Allura Care's key policies and procedures that relate to service users' care, welfare, protection and safety.
These include: